FAQs

I just placed an order, when will it ship?
All orders are shipped within 48 hours. 

I am not in love with my order, can it be returned? What if there is an issue?
Love our pre-rolled cones or simply write to us at info@papajims.co.uk within 30 days from the date of delivery for a full refund, no questions asked. 

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us at info@papajims.co.uk If the given address is wrong we can change the address to the correct one within 24 hours. 

How long does shipping take?
We currently ship to UK and Europe. Please allow 1-3 business days for delivery in UK and 3-7 days for delivery in Europe. 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@papajims.co.uk and we will be happy to assist you in any way we can.